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Supervisor of Customer Service

Supervisor of Customer Service

Exciting Opportunity in Queens, NY – Supervisor of Customer Service -New Business Services $80.000-$115,000

Join our client, a prestigious company in New York City as a Supervisor of Customer Service -New Business Services with locations throughout the city. This position offers a great opportunity for growth and professional development.

Responsibilities:

– Commit to taking a special interest in customers, both within and outside the company, to develop a proactive customer-centric culture that fosters trust and confidence and adds value for stakeholders

– Ensure uniform and consistent administration and compliance with all company practices, procedures, including diversity and inclusion initiatives, environmental and safety regulations, and governmental regulations

– Supervise account coordinators and senior account coordinators to ensure their work activities are accurate, timely, compliant, and completed

– Evaluate employees’ performance, provide coaching and development, document reviews and feedback, and recommend corrective actions as needed to maintain a standard of performance excellence

– Inspire exceptional customer service practices by partnering with customers to create positive experiences

– Utilize technology and creative solutions to improve team quality, efficiency, and productivity

– Approve expenditures for labor, office supplies, and equipment within authorized limits

– Support data compilation, analysis, and information related to account coordination activities and provide direct feedback from customer interactions

– Assist coordinators in handling project inquiries, updating notes, completing time-sensitive checklist items, and handling escalations

– Act as a resource to the new business leadership team by providing data analysis, customer feedback, trends, and observations to improve department functionality

Required Education:

– Bachelor’s degree with a minimum of two years of work experience, associate degree with a minimum of four years of work experience, or High school diploma with a minimum of five years of work experience

– Driver’s license required

Join this amazing team and lead a dedicated customer service team in delivering exceptional service for new business services in New York City. Apply now!

Interested In this position:

Fill in the form below and upload your resume:

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