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Sr. Specialist, Customer Services

Sr. Specialist, Customer Services

$95,000-$120,000

Our prestigious client headquartered in New York City has an exciting position for a Sr. Customer Service Specialist. This role is in West Nyack, NY and provides a unique opportunity to be a part of a dynamic team dedicated to providing exceptional customer service.

Core Responsibilities:

-Develop and recommend reporting enhancements for operational productivity and quality improvements

– Perform billing and purchase of receivables

– Analyze procedures and practices for alignment with corporate goals and standards, ensuring compliance with rules and regulations

– Identify opportunities for operational enhancement through improved applications and project coordination

– Analyze threats, trends, and develop strategies for excellent customer service

– Identify areas for development and training of internal and external users

– Represent the company at outreach and education opportunities

– Administer departmental training programs

– Assist in operational performance reviews and employee development functions

– Develop and administer new retail choice programs in compliance with company requirements – Participate in emergency management processes when required

Requirements:

– Bachelor’s degree and three years related experience

– Knowledge of customer operations, including customer accounts, relations, investigations, and billing – 5 to 7 years of customer service experience – Driver’s license required

Salary Range:

$95,000 to $120,000, plus great benefits Join a prestigious company in West Nyack, New York, and be part of a dynamic team dedicated to excellence in customer service. Apply now!

Interested In this position:

Fill in the form below and upload your resume:

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